Frequently Asked Questions
- Type of food
- Location
- Daily menu
- Free delivery?
- Order cancellations
- Specific information
- Catering
- Customer Service
What kind of food can I find at Casual Kitchen?
At Casual Kitchen, we offer a delicious fusion of Latin food with a modern twist. Our menu includes traditional dishes with authentic flavors, such as ribs, chorizo, arroz con gandules, sweet plantains, arepas, and much more. Each dish is crafted to give you an experience that combines the best of tradition and freshness in every bite.
Does Casual Kitchen have more restaurants in Tampa, and is there in-person service?
Casual Kitchen does not have restaurants open to the public in Tampa. Our service is exclusively for home delivery, offering the convenience of enjoying our delicious dishes right at your doorstep. We currently do not provide in-person service at physical restaurants, so you can place your order online and receive it comfortably at your location within our delivery area.
Can I pay for my order in cash, and what is the minimum order amount?
At Casual Kitchen, all payments are made online through our secure platform. We do not accept cash payments. The minimum amount for a home order is $20. We want to ensure the process is easy and convenient for you, which is why we offer multiple digital payment options. If you would like to give a tip to the delivery driver, it is completely voluntary. Thank you for supporting our drivers’ work!
How much does delivery cost?
At Casual Kitchen, the delivery cost is completely free. However, delivery is only available in the Riverview, FL area. Deliveries outside our area may incur additional charges. We want you to enjoy our delicious dishes without worrying about extra costs within our coverage zone. Your satisfaction is our priority, so simply place your order and enjoy the convenience of having your food delivered to your home free of charge, as long as you’re within our service area.
In case I cancel my order, how long will it take to get my money back?
In the event of canceling your order, the refund time will depend on the bank you used for the payment. Generally, it can take between 5 to 8 business days to process. We appreciate your understanding, as this process is subject to the processing times of each bank.
What information should I provide to avoid delays in my delivery?
To avoid delays in your delivery, it’s important to provide the following accurate information:
- Door code: If you live in a building or complex that requires access codes, make sure to provide it.
- Exact location details: Include the full address, such as the street name, house or apartment number, and any additional references that may help the driver.
- Particular signals: If your location has special features or landmarks that facilitate finding you, feel free to mention them.
- Building numbers: If you live in an apartment complex, include the building or unit number.
- Preferred delivery time: Indicate the time you would like to receive your order so we can schedule the delivery accordingly.
- Correct contact phone numbers: Make sure to provide a phone number where you can be reached in case the driver has questions or needs assistance.
Additionally, consider including any special instructions you think are necessary, such as if there are pets at the entrance or if you need the order to be left in a specific location. The more information you provide, the quicker and more efficient your delivery will be.
Does Casual Kitchen offer catering services?
Yes, we can handle large deliveries, tailoring our delicious dishes to your needs. We also do family orders so you can enjoy our meals in the company of your loved ones. Our main focus is food delivery, ensuring you enjoy our authentic flavors on any occasion. If you have a special event and need a large or family order, please feel free to contact us so we can help make your experience memorable.
How can I contact Casual Kitchen?
You can easily reach Casual Kitchen through our contact form on the website. Just fill out the form with your details and inquiry, and our team will be happy to assist you with any questions related to orders or concerns. We are here to make your experience unforgettable!